A robust after‑sales program is essential in B2B engagements. JIAN guarantees every lapel pin against manufacturing defects for 12 months, covering plating flaking, enamel chipping, and attachment failures. Our dedicated Service Desk processes RMA requests within 24 hours and arranges replacements or repairs under warranty terms.
Clients benefit from online access to warranty claim forms, shipping labels, and diagnostic guides to troubleshoot minor issues on‑site. For large orders, JIAN can dispatch maintenance kits with spare clutches, adhesives, and touch‑up enamel pens, enabling your operations team to perform quick repairs without waiting for full replacements.
Regular account reviews identify recurring quality trends, leading to continuous process improvements. This proactive stance minimizes downtime in your uniform programs, promotional campaigns, or distributor networks. With JIAN’s comprehensive post‑sale support, your organization secures long‑term reliability and supplier accountability for every lapel pin delivered.